Kharkiv, Ukraine

We are searching for a smart and efficient person with basic Linux experience, understanding networking principles, and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing L1 — L3 technical support to our clients, monitoring infrastructures, reporting incidents, and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps courses provided by our experienced mentors. In case of successful completion of the course, there is an option to switch to DevOps engineering.

Responsibilities

  • Providing 1–3 level technical support services
  • Monitoring of Infrastructure and Integrations to other systems
  • Incident and escalation reporting
  • Reporting status and progress according to the project and company demands
  • Creating and updating support and maintenance related documentation

Qualifications

  • Experience with Linux
  • Intermediate English level (writing and speaking)
  • Basic network protocols knowledge
  • Understanding how the Internet works

We propose

  • Remote-first working model (an office in Kremenchuck is available)
  • Accounting support
  • Tax compensation
  • Paid sick leaves and vacations
  • Flexible working schedule
  • Health insurance
  • Educational budget
  • Great corporate events

Apply now