DevOps Support Exclusively
Smart Management is a fast-growing company providing specialist integrated solutions for the supply chain management (SCM), asset management, logistics & transportation sectors.
The client has a containerized infrastructure that requires ongoing monitoring and support.
The customer ended collaboration with a third-party vendor that had been in charge of their infrastructure and searched for a new support services provider. The new team should have been skilled in DevOps to manage the client’s infrastructure.
+ We negotiated the details, signed a contract and got to work within a week.
+ First of all, we started with onboarding, the major part of which was an infrastructure audit.
+ Having studied the client’s needs and requirements, our engineers offered the “Live” support package with a max response time of 10 minutes, 20 SRE hours/month, and 24/7 monitoring.
+ Our SRE unit set up an extremely efficient troubleshooting workflow with the MTTR of 4 minutes (the longest recovery time was 9.5 mins).
+ This case has been under our support since October 2021 – we’ve handled 132 incidents and keep rocking.
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